Compatibility
Use of links
Sound/Display
Screen-Sharing
Network
Error messages from configuration testing tool

Can i use Linkello on a smartphone ?

Yes, you can access Linkello from mobiles or tablets just using a browser. You will have to use Safari 11 on your iOS device or Chrome/Firefox from your Android devices


With which browsers does Linkello run ?

With Chrome 69+, Firefox 52+, Edge 79+, Safari 11+ et Opera 56+ even with your mobiles ! Using Linkello with those browsers does not require nothing to do.


How long can i use my link

Your link works at any time for a 24 hours period from the day of its creation. The reason why we do this is not to leave an active link with contacts you don't want to have anymore.

Your link works at any time for an unlimited period from the day of its creation. The reason why we do this is not to leave an active link with contacts you don't want to have anymore.


How get a permanent link ?

To benefit of the permanent link feature you simply have to subscribe to Linkello Pro


Can I have several links ?

Yes, you can create links as much as you wish. Each link is active for 24 hours.

Yes, you can create links as much as you wish. Each link is active for an unlimited period.


I didn't receive the email containing the connection link to my account

First consult the Spam folder of your mailbox; if you find it inside, white list the sender.


My interlocutor does not see me and does not hear me.

Lauch automated tests in order to verify your configuration. In the call interface, click on icon to start the test.


I plugged in an external microphone and my interlocutor can not hear me.

If you have plugged in before entering in the call, check that this device is the one declared by default. If it does not, change it. If you have connected your external microphone after entering the call, you must reload the page for the external microphone is taken into account, then select it or define it per default.


I plugged in an USB camera and my interlocutor can not see me.

If you have plugged in before entering in the call, check that this device is the one declared by default. If it does not, change it. If you have connected your external microphone after entering the call, you must reload the page for the external microphone is taken into account, then select it or define it per default.


I don’t hear my interlocutor

If you have connected an external headset, check that it is declared by default. Also check the sound volume.


When I'm in communication, I have a feedback.

Reduce the volume of your speaker or use headphones.


I cannot manage to share my screen during my calls on Linkello. How to proceed ?

How to use this screen sharing feature depends on the browser. Under Chrome 72+, Firefox 52+, Safari 12.2+ and Edge 79+, it is available without any action. With Chrome <72, you need to download an extension. To do it, click on the "screen sharing" icon, you will see a message on your screen. Click on "authorize" to allow the extension installation. As soon as the extension has been set up, click on the "screen sharing" icon again and share your screen on Linkello.


Can all the participants share their screen ?

Yes, but only one share at a time is alowed within a call. You must deactivate a share before making a new one.


Is it necessary to configure my firewall ?

If you are using your personal computer, you should not have to change your firewall settings. Yet, if a warning message appears, click on Authorise. If you use Linkello in a company, you may have to open a port. Ask your CIO to make the requested modifications.


You are facing a situation in which the visual and audio comfort are not satisfying.

If you notice some flaws during your calls despite of a validated configuration, several cases are possible and can be cumulated:

  • participants connection's bandwidth may fluctuate and affect calls quality,
  • participants hardware or connections bandwidth may have some difficulties to handle a certain number of simultaneous calls.
In those cases we advise to switch off your webcam to enhance the audio experience.


No microphone nor webcam have been detected in your configuration

Several cases are possible :

  • there is no device plugged. In this case plug the device in, then reload the page,
  • if you plugged your device after joining the call, you must reload the page to get your device detected,
  • you may experience a device breakdown. Contact your device reseller or the person in charge of the maintenance in your company.


No microphone has been detected in your configuration.

Several cases are possible :

  • there is no microphone plugged. In this case plug the device in, then reload the page,
  • if you plugged your device after joining the call, you must reload the page to get your device detected,
  • you may experience a microphone breakdown. Contact your device reseller or the person in charge of the maintenance in your company.


No webcam has been detected in your configuration.

Several cases are possible :

  • there is no webcam plugged. In this case plug the device in, then reload the page,
  • if you plugged your webcam after joining the call, you must reload the page to get your device detected,
  • you may experience a webcam breakdown. Contact your device reseller or the person in charge of the maintenance in your company.


A running software prevents the browser to access to your microphone.

Mostly it means that another communication software (Skype for instance) is already opened and has taken control over your microphone. Close this software and reload the call page.


A running software prevents the browser to access to your webcam.

Mostly it means that another communication software (Skype for instance) is already opened and has taken control over your webcam. Close this software and reload the call page.


A running software prevents the browser to access to your microphone and webcam.

Mostly it means that another communication software (Skype for instance) is already opened and has taken control over your microphone and webcam. Close this software and reload the call page.


You don't allow access to your microphone.

Microphone access must explicitly allowed by the user because of security reasons. Accessing to permissions management depends on your browser, but you can mainly find it in the browser preferences by looking for microphone permissions, then reload the page.


You don't allow access to your webcam.

Webcam access must explicitly allowed by the user because of security reasons. Accessing to permissions management depends on your browser, but you can mainly find it in the browser preferences by looking for webcam permissions, then reload the page.


You don't allow access to your microphone and webcam.

Webcam and microphone access must explicitly allowed by the user because of security reasons. Accessing to permissions management depends on your browser, but you can mainly find it in the browser preferences by looking for micro and webcam permissions, then reload the page.


Your network configuration doesn't allow you to make calls.

The network you are connected to has a low bandwith or is unstable. If you are connected to a WIFI network you can try to move to a place where the signal is stronger or switch to another network.