Compatibility
Usage
Sound/Display
Screen-Sharing
Network

Can i use Linkello on a smartphone ?

Yes, you can access Linkello from mobiles or tablets just using a browser. You will have to use Safari 11 on your iOS device or Chrome/Firefox from your Android devices


With which browsers does Linkello run ?

With Chrome 45+, Firefox 38+, Safari 11+ et Opera 32+ even with your mobiles ! Using Linkello with those browsers does not require nothing to do.


How long can i use my link

Linkello users: your link works at any time for a 24 hours period from the day of its creation. The reason why we do this is not to leave an active link with contacts you don't want to have anymore.

Linkello Pro users: your link works at any time for an unlimited period from the day of its creation. The reason why we do this is not to leave an active link with contacts you don't want to have anymore.


How get a permanent link ?

To benefit of the permanent link feature you simply have to subscribe to Linkello Pro


Can I have several links ?

Linkello users: yes, you can create links as much as you wish. Each link is active for 24 hours.

Linkello Pro users: yes, you can create links as much as you wish. Each link is active for an unlimited period.


I didn't receive the email containing the connection link to my account

First consult the Spam folder of your mailbox; if you find it inside, white list the sender.


My interlocutor does not see me and does not hear me.

Make sure you have accepted access to your camera and microphone before entering the call (a pop up appears). If in doubt, click on the camera icon in the navigation bar and follow the browser instructions to allow camera access again). Reload the page.If that does not work, make sure another application using the camera or microphone is not open. If so, close the application, exit the conference and return to it.


I plugged in an external microphone and my interlocutor can not hear me.

If you have plugged in before entering in the call, check that this device is the one declared by default. If it does not, change it. If you have connected your external microphone after entering the call, you must reload the page for the external microphone is taken into account, then select it or define it per default.


I plugged in an USB camera and my interlocutor can not see me.

If you have plugged in before entering in the call, check that this device is the one declared by default. If it does not, change it. If you have connected your external microphone after entering the call, you must reload the page for the external microphone is taken into account, then select it or define it per default.


I don’t hear my interlocutor

If you have connected an external headset, check that it is declared by default. Also check the sound volume.


When I'm in communication, I have a feedback.

Reduce the volume of your speaker or use headphones.


I cannot manage to share my screen during my calls on Linkello. How to proceed ?

How to use this screen sharing feature depends on the browser. Under Firefox, it is available without any action. In the case of other browser, you need to download an extension. To do it, click on the "screen sharing" icon, you will see a message on your screen. Click on "authorize" to allow the extension installation. As soon as the extension has been set up, click on the "screen sharing" icon again and share your screen on Linkello.


Can all the participants share their screen ?

Yes, but only one share at a time is alowed within a call. You must deactivate a share before making a new one.


Is it necessary to configure my firewall ?

If you are using your personal computer, you should not have to change your firewall settings. Yet, if a warning message appears, click on Authorise. If you use Linkello in a company, you may have to open a port. Ask your CIO to make the requested modifications.