Frequent questions

Is my videochat room available only once ?
No, your room is available at any time. Ecah room is valid for a 30 days period from the day of its creation. After 30 days, you will be able to create a new one. The reason why we do this is not to leave an active room with contacts you don't want to have anymore.
Can I have several videochat rooms ?
Yes, you can have permanently 2 videochat rooms per email address for 30 days. That allows you to have one room to communicate with your friends, and another one for your professional contacts, for example. Each room is valid for a 30 day period and when it expires, you can create a new one within the limit of 2 active rooms simultaneously.
Can we use LinKello on a cellphone ?
Yes, Android and iOS versions of LinKello can be downloaded on the matching applications store. On Android mobile devices, you also can simply use a Chrome or Firefox browser.
With which browsers does LinKello run ?
With Chrome 33+, Firefox 25+, Edge 40+, Safari 11+ and Opera 15+ even with your mobiles ! Using LinKello with those browsers does not require nothing to do. The Edge browser on Windows 10 is also usable, but you will be able to communicate for now only with audio
Is it necessary to configure my firewall ?
If you are using your personal computer, you should not have to change your firewall settings. Yet, if a warning message appears, click on Authorise. If you use LinKello in a company, you may have to open a port. Ask your CIO to make the requested modifications.
I don't received the email containing the link
First check the Spam folder of your email; if you find it, declare it as valid email.
I cannot manage to share my screen during my calls on LinKello, how to share the screen then ?
In order to share your screen on LinKello, you need to download an extension. To do it, click on the "screen sharing" button, you will see a message on your screen. Click on "authorize" to allow the extension installation. As soon as the extension has been set up, click on the "screen sharing" button again and share your screen on LinKello. Note: only one screen-sharing is possible at a time for a given room. You must stop the current screen-sharing before another participant could start a new one on his side.
For any other questions, feel free to contact us.